Our genuine welcome is to encourage guests to relax and make themselves feel at home as much as possible.
Our terms and conditions are provided to be helpful and although some may be uncomfortable for us to write, they are necessary very rare eventualities.
Breakfast is a complimentary 4-course daily changing set menu. Mostly vegetarian, we source local, seasonal and homemade produce where possible. We are very happy to adapt the daily menu according to personal preferences, as required.
Breakfast is served from 8 - 9am in the breakfast room.
We offer a cheese-tasting board and picnic / packed lunches as well as cream teas throughout the year. We request that guests do not make their own picnics in public spaces or bedrooms. All food waste is legally required to be recycled in Wales.
Take-aways are not permitted in bedrooms but we are happy to recommend local fish and chips for the terrace in the summer and provide plates and cutlery if preferred.
We require advance notice at the time of booking of any food allergies, intolerances and / or special diets such as vegan and diabetic.
Please note that with extra food controls in place, we cannot guarantee that allergens will not be present. Regarding serious nut allergies, please note that nuts are used in the kitchen frequently on a daily basis.
We have a full alcohol license and offer a small selection of local beers, spirits and wines including Champagne. Only alcohol purchased on the premises can be consumed in public spaces, unless corkage is paid, see below.
Check-in is from 4pm until late. Please feel free to drop luggage off before 4pm.
A courtesy notice for arrivals after 9pm is kindly requested.
Late night ferry arrivals from Rosslaire, Ireland, are welcome.
Check-out is at 10.30am. Late check-out at 11.30 is available at an additional cost of £10 with advance notice.
Please advise us if you have a gift voucher.
Payment is on check-out when you may to choose an alternative payment method to the one which was used to guarantee your reservation.
Additional items selected during your stay, such as late check-out, packed lunches or beverages from the honesty bar will be added to your total bill to pay upon check out.
Rooms have a maximum capacity of 2 adults and 3 rooms also accommodate 1 child / cot. If you have 2 children, we have 1 room available which is by request only, it is not bookable online.
Bookings which are moved may incur additional charges if rates or room options have changed.
If a booking is cancelled less than 30 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 30 or more days before arrival then a charge equal to £5.00 will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Guests should ensure they have adequate travel insurance in place.
The property is a Grade 2 listed Georgian town house and does not have a lift or elevator.
There are 2 steps at the front of the house and all accommodation is reached by stairs with 1 handrail. We have 2 rooms on the first floor which is up 2 flights of 7 steps each, with walk-in showers. The other rooms are all on the top floor which is a further 2 flights of 7 steps each. Please contact us directly if you need to reserve a room on the first floor or we cannot guarantee which room you will be allocated.
We kindly request for guests to remove muddy footwear and use the boot trays outside the room for storing footwear. Compostable slippers are available in your room. Bedrooms have very pale carpets which make the rooms look great, but we like them to be as clean as possible for everyone. If you need help drying wet clothes and or boots, please let us know and we will be happy to assist.
Smoking either cigarettes, vapes or e-cigarettes is not permitted at The Manor Town House. We permit smoking on the terrace and an ashtray can be provided upon request. If we find a room has been used for smoking and cannot be relet, you agree to cover the cost of alternative accommodation for incoming guests and pay a fixed fine of £50, according to Wales Smoke-free Premises regulations, 2007.
We do not operate a daily housekeeping service for rooms. Housekeeping is every 3 days for longer stays. Daily housekeeping is available at £10 per day, on request. Waste bins and recycling can be cleared daily.
All rooms are equipped with tea tray supplies, a ‘Clean Cup Kit’ and extra towels to last the duration of your stay or a minimum of 3 days. Should you require additional supplies we are more than happy to assist. Fresh milk ’24 hour cold’ flasks are available. All tap water is drinkable. Filtered water is supplied in rooms with refills available.
In the rare event that damage occurs to the room / contents thereof, you agree to cover repair / replacement costs. If a room cannot be re-let to incoming guests, you agree to cover the cost of their alternative accommodation.
We have stairs from the ground floor to the basement for access to the garden / terrace. The fire escape should only be used in case of emergency.
By booking you agree to these terms and conditions.
We reserve the right to change or amend these terms and conditions at any time.
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